tag:blogger.com,1999:blog-8188078120365131355.post402342739328980015..comments2024-01-16T04:04:41.045-05:00Comments on Someday I'll Sleep Autism Blogs: Best Western isn't the Best... Our Best Western Horror Story in Lansing, MichiganCammie Dianehttp://www.blogger.com/profile/07137080807945525006noreply@blogger.comBlogger13125tag:blogger.com,1999:blog-8188078120365131355.post-28004654405132210222014-02-06T14:14:11.368-05:002014-02-06T14:14:11.368-05:00Ugh. I already have the settings set to super str...Ugh. I already have the settings set to super strict with x-rated and risque sites banned. I'm not sure what else to do. When I look it shows me Payless or children's stores or etsy usually. Sorry about that... but at this point I can't really do anything more to strengthen the settings because they're already on high.Cammie Dianehttps://www.blogger.com/profile/07137080807945525006noreply@blogger.comtag:blogger.com,1999:blog-8188078120365131355.post-68235193314532250392014-02-06T14:05:32.620-05:002014-02-06T14:05:32.620-05:00The ads on your site right now are for "Asian...The ads on your site right now are for "Asian Single Ladies". You may want to change the settings.Jessicahttps://www.blogger.com/profile/16493721393475710385noreply@blogger.comtag:blogger.com,1999:blog-8188078120365131355.post-34800524698525979952014-02-06T08:00:42.040-05:002014-02-06T08:00:42.040-05:00I feel like I should add to that with the refund t...I feel like I should add to that with the refund they offered we would still have paid over $60 a night, so it's not as if they aren't getting paid an ample amount for a week without hot water/any water/housekeeping staff/locking us out of our room a half dozen times/ being rude every. single. time. we had to go to the front desk including telling Sadie "oh I'm sorry, Expedia customers don't pay enough to get breakfast" after giving Paul and Maggie breakfast a half hour earlier.Cammie Dianehttps://www.blogger.com/profile/07137080807945525006noreply@blogger.comtag:blogger.com,1999:blog-8188078120365131355.post-56562707388561812542014-02-06T07:48:37.118-05:002014-02-06T07:48:37.118-05:00Hi Theresa,
Hopefully I answered you questions ab...Hi Theresa,<br /><br />Hopefully I answered you questions above them (it happened that your questions came in at the exact moment I received a hit from the place that they're corporate office is located at). <br /><br />I hope the above answered your questions. Honestly I was insulted at the suggestion that seemed to be in there that if we'd tried harder to keep the room clean it would have been fine. I was cleaning every day, hauling trash bags around, on the floor scrubbing with towels, hoping they'd bring more towels while I had a three year old who was freaking out, having autistic tantrums, and using any available moment to smear urine and food on the floors. I think it's very, very hard to understand if you haven't experienced that sort of thing. <br /><br />I wasn't being disingenuous. The hotel had electricity. Most of the people had left. They were rude repeatedly, intentionally. <br /><br />For the first several days I told myself that it was just because they were over booked, but when th hotel emptied out and we asked for our room to be cleaned and they ignored us and yelled and Paul and just kept being rude... and then promised us a refund for it and then took it back... it was just too much. <br /><br />I'm sorry you think I was being disingenuous from your statement in your other comment, but I really don't think that I am. I gave Best Western ample warning and they continued to be rude through the last month, which is when I finally published this post that I was really hoping to avoid.Cammie Dianehttps://www.blogger.com/profile/07137080807945525006noreply@blogger.comtag:blogger.com,1999:blog-8188078120365131355.post-63763471474541186442014-02-06T01:06:05.127-05:002014-02-06T01:06:05.127-05:00Cam, I think you're responding to my comment i...Cam, I think you're responding to my comment in your second edit, which i published as Anonymous because I didn't want you to take my questions as personal insults, because they were honest questions.<br /><br />I'm not Best Western staff, but I asked the questions about the water possibly being off because of the ice storm, the hotel being at capacity and low on staff, etc simply because they seemed legitimate questions.<br /><br />And I'm informing you of this now because it may be that your closing comment, including, "you guys disgust me," is out of place and unwarranted.<br /><br />It seems that under the circumstances of a city-wide ice storm, other people may have been struggling to keep things afloat, and you may have suffered as a consequence, but just possibly, suffered along with them.<br /><br />I did not suffer through 8 days in a hotel over Christmas, so I don't know all that you went through, but my questions truly arose out of honest speculation and the inclination that your video wasn't the damning piece of evidence it was supposed to be.<br /><br />I don't know if we have any Best Westerns in Alaska, but we certainly haven't had any ice storms this year. I hope February improves for your family!<br /><br />In Christ,<br />Theresa BAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-8188078120365131355.post-32415827944538507892014-02-05T21:16:17.164-05:002014-02-05T21:16:17.164-05:00That is completely unacceptable. I am so sorry you...That is completely unacceptable. I am so sorry you and your family had to endure that horrendous treatment.<br /><br />I agree with Lynn that you may want to consider reporting them to the Better Business Bureau or some other consumer site such as consumerist.com so you can get your money back. Carol@simple_catholichttp://www.simplecatholicliving.com/noreply@blogger.comtag:blogger.com,1999:blog-8188078120365131355.post-54533264128939099812014-02-05T21:02:05.853-05:002014-02-05T21:02:05.853-05:00So sorry about this, Cam!
We (and our extended fa...So sorry about this, Cam! <br />We (and our extended family) had a poor stay at one in WI where several things went wrong. I was so frustrated that customer service seemed nonexistent- we are not rude or demanding people, we just wanted them to fix the problems (like a backed-up tub, broken a/c)since we were paying to stay there! They did end up giving us a free night b/c of the tub issue, but I still wrote a review on TripAdvisor since our overall experience was poor. I've stayed at Best Westerns before and had fine stays, but after that- no more!Lisahttp://www.littlelovesoflife.wordpress.comnoreply@blogger.comtag:blogger.com,1999:blog-8188078120365131355.post-83498905916252015382014-02-05T19:53:43.148-05:002014-02-05T19:53:43.148-05:00Really? Blaming the fact they were full for their...Really? Blaming the fact they were full for their poor service? Really if you aren't used to operating and full capacity-especially in a college town, you might want to consider why that is?<br /><br />Meganhttps://www.blogger.com/profile/05891102858681845952noreply@blogger.comtag:blogger.com,1999:blog-8188078120365131355.post-8405004772051032032014-02-05T19:06:51.735-05:002014-02-05T19:06:51.735-05:00I don't know, but every hotel I ever stayed in...I don't know, but every hotel I ever stayed in cleaned the room daily, with fresh towels, made the bed, vacuumed or swept, dusted, new soap/shampoo, and if I was staying more than two days, changed the sheets. It seemed to be included in the cost of the room. I NEVER had to ask for housekeeping, EVER. And if I had no hot water, (even though I understand the circumstances were unusual), but then to have NO WATER without notice, well, unacceptable. I'll stay away from Best Western. Sounds like they don't care about customers.<br />(I have to post as Anonymous because I don't have any of the "Identities" below) BonnieAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-8188078120365131355.post-20983456189784354852014-02-05T18:45:46.686-05:002014-02-05T18:45:46.686-05:00Absolutely unacceptable. Have you done a TripAdvis...Absolutely unacceptable. Have you done a TripAdvisor review? I noticed there was a real "mixed bag" of opinions on this place, with at least a couple mentioning some of the same things you have. <br /><br />Get your story out there every way you can, with as much documentation as possible. <br /><br />dixieaglehttps://www.blogger.com/profile/12923834034976250382noreply@blogger.comtag:blogger.com,1999:blog-8188078120365131355.post-70457029443392263832014-02-05T17:45:39.146-05:002014-02-05T17:45:39.146-05:00Wow. Good to know. We are in the Lansing area ofte...Wow. Good to know. We are in the Lansing area often. Will definitely steer clear of this place. This isn't the first time I've heard negative reviews about this particular hotel. So sad. DMAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-8188078120365131355.post-73121839396837860642014-02-05T17:10:16.854-05:002014-02-05T17:10:16.854-05:00Can you report them to the Better Buisness Bureau?...Can you report them to the Better Buisness Bureau? I'm not educated in how it works but I know my mother has recommended it to me when I've had a terrible customer service experience and she's done it once or twice to secure a refund. Lynn Readhttps://www.blogger.com/profile/04170193179198699078noreply@blogger.comtag:blogger.com,1999:blog-8188078120365131355.post-89734454518962899272014-02-05T16:55:04.466-05:002014-02-05T16:55:04.466-05:00They should be ashamed! Sorry that you had to go t...They should be ashamed! Sorry that you had to go through this. Did you pay with a credit card? You might be able to dispute the charges that way. Nora@TheDollarHolleringHomemakerhttps://www.blogger.com/profile/11965825776643264636noreply@blogger.com