this post, describing my.... feelings... about the United States Postal Service and how they've lost so many packages these past months that they are driving me insane.
Why aren't you tracking these packages you might ask.
You see, about 30% of my business is in Europe. I would say closer to 90% of my higher priced snoods go to Europe. I really appreciate the business that has come my way from across the pond.
However, the USPS informed me it would cost about $10 more per package to send a package, with a tracking number, to Europe. Now most people aren't willing to pay $13 in shipping for a $25 snood, so... I haven't added tracking options and raised prices (although I may have to add that option now and say it's the only way I can ensure delivery because things are so out of control).
I try to sympathize with the fact that the USPS is having problems. Really, I do. But at the same time I find myself constantly amazed by the level of incompetence they've demonstrated this year.
The lost packages had me feeling pretty desperate about my international shipments, however, when we left Florida. I had a custom order that needed to go out, and after much debate, I went to the UPS store and paid $10 to ship the package. I put the receipt in the cubby between the two car cup-holders, and proceeded to forget about it during the move west. After all it was UPS. I trusted (note the use of the past tense) them.
Today I received an email saying the package hadn't arrived yet.
Initially I was annoyed with UPS (and with myself when I realized the receipt had been tossed out). I paid $10 to ensure it arrived, which was a definite shipping loss, and eight weeks later it hadn't arrived?
I looked up the number of the UPS Store we'd used and called. I'd lost my package but could they use my info to track it? Sure they could!
Then he asked how much it had cost to ship the package. I said $10. And here's the part that has me furious.
"Oh, $10! Yeah, we wouldn't ship to Germany for $10. What we would have done was take the package to the post office and ship it through the US Postal Service for you." For $3.
Are you kidding me.
I didn't yell, because I realize that the young man I was talking to wasn't responsible for this ridiculous turn of events. Instead I thanked him and got off the phone before my head exploded from the stupidity.
I'm still trying to get this straight in my head: So I took a package to UPS to avoid the USPS, and they took it, along with 3x more the amount it would have cost to ship it from the USPS, and then they went to the post office and shipped it from the post office instead of shipping it themselves.
I don't use Fedex because they've already told us that they ship through the USPS in Southwest Florida (if you ship us a package through Fedex it comes through the USPS and is just as unreliable).
And it looks like the USPS has lost yet another package, bringing the loss via the post office, in the past four months to $200.
This is ridiculous. I have to change something with my international packages. I just don't want to have to charge ridiculous prices because our local office is apparently ridiculously incompetent.